DolfWin Terms and Conditions

Welcome to DolfWin Online Casino. These Terms and Conditions ("Terms") govern your use of our website, our games, our sportsbook, and all related services offered under the DolfWin brand at https://dolfwin.com/. By creating an account, completing DolfWin login, or using any part of our platform, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

About Our Operator and License

DolfWin Online Casino is owned and operated by NewEra B.V., established in 2023. We operate under a license issued by the Anjouan Offshore Financial Authority, Autonomous Island of Anjouan, Union of Comoros. Our casino serves international players, with dedicated localizations for Canada, Finland, Norway, Austria, Switzerland, Hungary, Poland, Greece, Spain, Portugal, Italy, Turkey, Brazil, the United Arab Emirates, the European Union, New Zealand, and Ireland. We do not accept players from the Union of Comoros, the United Kingdom, France and its territories, the Netherlands and its territories, the USA and its territories, FATF-blacklisted countries, or any jurisdiction deemed prohibited by our regulator.

Eligibility and Account Registration

To complete DolfWin register and open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We require accurate, complete, and truthful information during registration, and we reserve the right to verify your identity, address, and payment methods at any time. You may only hold one account with us; duplicate accounts may be closed, and any associated funds may be forfeited. We also require you to keep your dolfwin login credentials confidential and to notify us immediately of any unauthorized access to your account.

Our Right to Suspend or Close Accounts

• We may suspend or close your account if we suspect fraud, collusion, or abuse of our bonuses
• We may request additional verification documents before processing any dolfwin withdrawal
• We reserve the right to void winnings obtained through a breach of these Terms

Deposits and Withdrawals

We accept a wide range of payment methods for dolfwin deposit, including Visa, Mastercard, Maestro, Apple Pay, Interac, Skrill, Neteller, ecoPayz, MuchBetter, MiFinity, Rapid Transfer, Jeton, eZeeWallet, Payz, AstroPay Card, Revolut, WebPayz, Paysafecard, CashtoCode, Pix, Boleto Bancario, MoonPay, bank wire transfer, prepaid cards, and major cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Ripple, Tether, and USD Coin. Our minimum deposit is €10 (€20 for crypto payments and bonus claims), with equivalent minimums in other supported currencies.

Our minimum withdrawal amount is €10. We process withdrawals back to the original deposit method wherever possible. Withdrawal limits are set at €5,000 (or currency equivalent) within any rolling 7-day period, and maximum daily winnings are capped at €100,000; any excess may be deducted from your balance within 30 days. We require that deposits be rolled over 5 times before any dolfwin withdrawal is approved; sports bets must be placed at minimum odds of 1.60, and running, cash-out, draw, cancelled, refunded, and multi-outcome bets do not count toward this requirement. Failure to meet rollover conditions may result in rejection of your withdrawal or an administrative fee of up to 8%.

If you request multiple withdrawals within a rolling 30-day period, we may apply a fee of up to 8% of the withdrawn amount. Charge-back requests are subject to a €50 administration fee. Pending times may take up to 48 hours depending on your withdrawal method and verification status. Crypto withdrawals are typically processed within an hour, e-wallets within 24 hours, bank cards within 3-5 working days, and bank transfers within up to 5 working days. Dolfwin Club members benefit from raised withdrawal limits and faster processing times.

Bonuses and Promotions

We offer a 4-in-1 Welcome Casino Package of up to €1,000 across your first four deposits, each requiring a dolfwin bonus code to be entered: DOLFWEL200, DOLFWEL250, DOLFWEL50, and DOLFWEL300 respectively. If you forget to enter a dolfwin promo code, you must contact our Customer Support before placing any wagers, as bonuses cannot be applied retroactively once betting has begun. All welcome bonuses carry a 40x wagering requirement on the deposit plus bonus amount, to be completed within 21 days, or the bonus and any related winnings will be voided.

Game contribution toward wagering varies: slots, scratch cards, and classic games contribute 100%; roulette (excluding live roulette) contributes 10%; and Live Casino games, blackjack, video poker, craps, baccarat, and selected multiplayer games contribute 0%. While a bonus is active, the maximum bet allowed is €12 or 5% of the bonus amount, whichever is lower, and maximum bonus conversion is capped at 10x the awarded bonus. Withdrawals are not permitted while a bonus remains active, and we restrict certain practices such as minimal or no-risk betting and use of the Gamble feature on slots during bonus play.

We also offer our Sports Welcome Bonus, NBA Free Bet, UEFA Matchday Cashback, Sports Reload Bonus, Monthly Free Bet Tokens, our Betiator crash game, and odds boosts. Additional offers include our weekly Reload Bonus (code DOLFRLD50), the Pragmatic Play x Kevin Hart Mega Giveaway, Pragmatic Play Drops & Wins tournaments, Spinomenal Spinoleague, and Gamzix Spin Express. We do not offer a dolfwin no deposit bonus at this time, but we periodically review our promotional calendar and may introduce new seasonal offers, free spins, and live casino promotions sent via e-mail and SMS to active players.

Our Games and Providers

DolfWin Online Casino features more than 6,000 games, including over 5,000 dolfwin slots, 315 live dealer titles, and 200+ jackpot games, sourced from 132 providers such as Evolution, Pragmatic Play, Play'n GO, NetEnt, Microgaming, Hacksaw Gaming, Nolimit City, and many more. We provide dolfwin live casino tables for roulette, blackjack, baccarat, and game shows, alongside craps, video poker, and scratch cards. Our sportsbook covers football, basketball, tennis, esports, and dozens of other disciplines, along with virtual sports and live betting markets. We reserve the right to modify our game library, remove titles, or adjust providers at any time without prior notice.

Responsible Gaming and Our Right to Amend These Terms

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and session reminders. We encourage you to gamble within your means and to seek help if gambling stops being enjoyable. We may update these Terms at any time to reflect changes in our services, regulatory requirements, or business practices. Continued use of our dolfwin app, dolf win casino app, or website after changes take effect constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control. Our liability, where applicable under law, is limited to the amount of your account balance at the time of the relevant dispute.

Contact Us

If you have questions regarding these Terms, your dolfwin bonus, a dolf win withdrawal, or any other aspect of your account, please reach out through our 24/7 live chat, e-mail us at support@dolfwin.com, or use our contact form. We aim to respond promptly and to resolve any concerns fairly and transparently.